Store Manager: LEAP
Company: Leap Inc.
Location: Washington
Posted on: October 16, 2024
Job Description:
Our store teams are the heart of and we are looking for an
innovative and engaging Store Manager for our boutique located in
Georgetown. This leader will build dynamic store teams to create
exceptional customer experiences and drive store performance to
achieve business goals.
The Leap platform launches and operates insight-driven retail
stores for modern brands with better performance and less risk.
Among the trailblazing brands we work with are: Dolce Vita, Grown
Brilliance, Haggar, Malbon Golf, Mugsy, Rent the Runway and many
more.
What We're Looking For:
- Influence and inspire a team to create memorable in-store
experiences and foster a positive environment.
- Ideate, create and execute action plans to drive sales and
client engagement.
- Recruit top talent for all positions in store; Sales Associates
and Sales Supervisors.
- Ensure store standards are maintained by delegating tasks
amongst cleanliness, visual merchandising and operational tasks
(inventory counts, tagging, receiving + processing
shipment).
- Curate and execute fruitful in-store activations and support
with new store openings as needed.
- Embrace learning and leveraging new technologies, systems,
apps, etc.; experience with Shopify, Endear, Slack, Google Office
is a plus.
- Ability to operate independently and work effectively under
pressure, support completion of store opening/closing
procedures.
- Build out team schedule while managing payroll
effectively.
- Keep an agile work schedule to support business needs;
including days, nights, weekends, holidays; must work
40hrs/week.
- 2+ years of direct management experience.
- 3+ years of customer service and/or retail experience;
background in similar category preferred.
- Must be at least 18+ years of age.
- Maintain an active floor presence, including standing + walking
for extended periods of time.
- Comfortability using a ladder and lifting a maximum of
50lbs.
Who YOU Are:
- People Leader: Effectively guides and motivates others through
coaching and mentoring, training and building a bench of future
leaders. Strategically delegates tasks to team members to build
capabilities and maximize productivity.
- Customer Obsessed/Hospitality Driven: Seeks to create genuine
and authentic connections, anticipates needs and possesses
exceptional selling skills.
- Adaptable & Entrepreneurial: Navigates a matrix environment,
remaining nimble and flexible, maintaining a growth mindset to
identify root causes and creatively problem solve.
- Collaborator: Actively seeks and provides feedback, thrives on
building relationships and working with teams.
- Professional: Punctual & reliable. Proven ability to handle
customer inquiries, complaints, and requests with professionalism
and empathy.
- Brand Advocate/Category Expert: Exhibits strong product
knowledge and the ability to provide accurate and helpful
information to customers.
- Detail Oriented: Operates with high efficiency and
effectiveness, consistently produces polished and quality work.
Measures of Success:
- Employee Retention Rate: Ability to hire, develop, and promote
team members.
- Drive sales goals through Key Performance Indicators:
Conversion, Average Order Value (AOV) and Units Per Transaction
(UPT).
- Clienteling: Client Outreach, Networking NPS (net promoter
score).
- Ability to accomplish tasks + meet deadlines effectively.
Leap Perks:
- Unlimited PTO (blackout periods apply).
- Bonus Eligible.
- 401K.
- Medical, Dental & Vision benefits.
- Employee discount + wardrobe allotment for participating Leap
brands.
If you're passionate about helping emerging brands succeed and
being an integral part of the revolution of retail, a career at
Leap could be your ideal match.
Salary: 57k-68k annually.
In order to achieve our mission, we need to work hard to create a
diverse community of Leapers to support the brand and customers we
serve and help us all grow and thrive individually and as a team.
Our differences make our organization special and are paramount to
our culture. Your age, skin color, beliefs, sexual orientation,
nationality, disability, parental status, vet status, gender
identity are valued.
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Keywords: Leap Inc., Aspen Hill , Store Manager: LEAP, Hospitality & Tourism , Washington, Maryland
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