HVAC Truck Based Service Manager
Company: Johnson Controls International
Location: Suitland
Posted on: October 4, 2024
Job Description:
Build your best future with the Johnson Controls team As a
global leader in smart, healthy and sustainable buildings, our
mission is to reimagine the performance of buildings to serve
people, places and the planet. Join a winning team that enables you
to build your best future! Our teams are uniquely positioned to
support a multitude of industries across the globe. You will have
the opportunity to develop yourself through meaningful work
projects and learning opportunities. We strive to provide our
employees with an experience, focused on supporting their physical,
financial, and emotional wellbeing. Become a member of the Johnson
Controls family and thrive in an empowering company culture where
your voice and ideas will be heard - your next great opportunity is
just a few clicks away! What we offer
- Competitive salary and bonus
- Paid vacation/holidays/sick time - 15 days of vacation first
year
- Comprehensive benefits package including 401K, medical, dental,
and vision care - Available day one
- Extensive product and on the job/cross training opportunities
with outstanding resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Company vehicle
- JCI Employee discount programs (The Loop by Perk Spot)What you
will do:The HVAC Truck Based Service Manager is responsible for
Service customer account leadership, including Labor and Material
growth and execution of the Service business, for the team's
customer base. Drives profitability and productivity of the team.
Manages customer relationship development and satisfaction.
Responsible for employee development and retention and for safety
program compliance.How you will do it:
- Sets and monitors goals for customer account gross margin
delivery and profitability, including Planned Services Agreements
and Labor & Materials (L&M) work. Drives L&M growth through
Technicians and Team Leads. Leads the execution efforts of assigned
Service business to include warranty-related customer issues.
- Responsible for procuring and mainlining fleet and tools
inventory.
- Ensures consistency of delivery systems through supervision and
audits of Technicians, Customer Service Agent and others who are
part of the service delivery process.
- Reviews and approves all L&M quotations.
- Responsible for budgeting, forecasting, accounts
payables/receivables.
- Responsible for maintaining appropriate staffing levels to
accommodate existing and new business needs, hiring, training and
transitioning new employees as well as the day-to-day performance
of the service team, conducts formal performance reviews, and all
related issues.
- Responsible for safety performance and program compliance.What
we look for:Required
- Technical school training or equivalent experience in the HVAC
or building controls industry.
- Three or more years of management experience in a similar
service deliverable environment.
- Strong ability to prioritize work activities for the team,
scheduling, and lead a diverse team.
- Strong interpersonal, customer service, negotiating
skills.
- Demonstrated competence in writing and verbal communication
skills.
- Basic financial accounting experience.
- Demonstrated proficiency in MS office products and basic
Windows environment.Preferred
- Diploma in Electronic or Mechanical Systems.
- Two years prior experience in the HVAC or building controls
industry.
- Five plus years in a service management role directing a
similar service deliverable teamJohnson Controls International plc.
is an equal employment opportunity and affirmative action employer
and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, age, protected veteran status, genetic information, sexual
orientation, gender identity, status as a qualified individual with
a disability or any other characteristic protected by law. To view
more information about your equal opportunity and
non-discrimination rights as a candidate, visit EEO is the Law. If
you are an individual with a disability and you require an
accommodation during the application process, please visit
here.
Keywords: Johnson Controls International, Aspen Hill , HVAC Truck Based Service Manager, Executive , Suitland, Maryland
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